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As some of you may be noticed, our server was recently down. It’s all started Monday morning, when I went to check statistics for the last week. No response. Our hosting provider at the time I’m writing this post is 1 and 1. We’ve been their customers for a few years, and, again, until recently, didn’t have big problems. Well, I waited few hours and called “technical support”. I put it in a quotes because they were neither technical or supportive.

- We aware of this problem and working on it
- When you expect it to be fixed?
- End of the day

End of the day passed, sun raised. Server still down. 24 hours. I called again. After long fight with “technical support” I was able to talk with supervisor. She didn’t know anything. She couldn’t do anything, but she was nice enough for me to hand up and wait.  Until next day. 48 (forty eight) hours down. Another call. Another fight until I got to “supervisor”. Guy didn’t really care.
 I asked what can possibly went wrong that 48 hours is not enough to fix it?
He didn’t have this information.
I asked about moving my home directory to another server (you DO have more than one server, right?) (I do have my own backups).
The answer was “it’s not my authority”.
Oh, well, put me on the line with someone who have authority to move user folder from one server to another (CEO?).
The answer was “you need to contact our “complains department”".
You betcha - transfer me to them!
“No, they do not take phone calls, you can only reach them by email”What? Guy hanged up.

The server downtime was, drrrrrrrums….. 72 hours. I didn’t get any status updates or notification that it’s been up. I didn’t get any response for email to that magical “complains department”. I didn’t get any apology, compensation or anything of this matter. 1 and 1 pretends that downtime never happened.

“99.99 guaranteed uptime”? Oh, we didn’t really mean it. “A friendly, knowledgeable representative”? Yeah, right.

Anyone knows reliable hosting? PHP and MySQL

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Пражский Град (Prazsky Hrad) расположен на одном из семи холмов Праги, на левом берегу Влтавы. Это самый большой замок в Европе, а также - резиденция президента Вацлава Клауса, как и его предшественников.

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